Canvas for Families
Overview of what Canvas is and why the district is using it.
Computer or Browser Requirements
- For best performance, Canvas should be used on the current or first previous major release of Chrome, Firefox, Edge, or Safari.
- Browser and Computer Requirements
Technology Support for Canvas (family version of tiered system of support)
Canvas Question Types Contact Method Login Issues for Students, and Families Contact Instructional Technology OS Service Desk for LMS - Put in a Tech Ticket Courses missing from Dashboard
(Canvas courses not the same as MiStar Roster)
Problems with Canvas Features (turning in assignments, accessing Google Assignments, connecting to outside applications) Contact Classroom Teacher of specific course your are having difficulties with Teacher email, office hours,
Oakland Schools Service Desk
During this Moving Forward Learning environment, parents are able to call the Oakland Schools Service Desk for technology support or create a service desk account and submit an online request. The Service Desk will not be taking calls directly from students however, but only from parents and guardians. Parents or guardians can grant approval for the service desk staff to speak directly to their child as long as the parent remains present during the entirety of the conversation.
It’s also important to note that the Service Desk can NOT provide passwords to parents/students over the phone. This information can be looked up in the MiStar Parent Portal - https://mistar.oakland.k12.mi.us/farmington/parentportal/
The following support methods must be initiated by a parent/guardian or a staff member. A student is NOT allowed to contact the support desk directly.
- Create an Online OS Service Desk Account and Request
- Call the Service Desk at 248-209-2060 to speak to a representative Monday - Friday from 7:00 a.m. to 6:00 p.m.