Student Support

  • Canvas Basics for Students
    • In this video, you will learn about your Canvas Dashboard and Global Navigation links. You’ll also learn about navigating a course and accessing assignments.
  • Navigating and Customizing Student View of Dashboard
    • In this video, you will learn about managing your dashboard and sidebar.
      • Within Canvas, there are many ways to view your work and plan accordingly. There is the To-Do List that shows on the side or the Calendar page.
    • Student Log In
      • Students can access their Canvas accounts by using their FPS email username and password. 
      • Username and password should be visible in MiStar Parent Portal.
        • Remember that passwords are case sensitive.

    • Authorizing Google - What does Authorizing Google mean?
      • The first time you try to open a Google doc, sheet, or slide in Canvas or the first time a student tries to submit an assignment, there will be a message that says the student’s Google account must be authorized. 
      • Click Authorize. Choose the correct Google account. You must give Canvas permission to “talk” with the Google account.

    • If there is a problem accessing Google Documents or assignments:
      • The most common reason for this not working is that Canvas cannot choose between multiple Google accounts. 
        • Make sure that all other Google Accounts are closed.
        • You can also clear your browser’s cache and cookies. If you are using Chrome, click on the three dots in the upper right corner
        • Click on More Tools / Clear browsing data.
        • You can check the boxes for Browsing, Cookies, and Cache and Clear Data.


    Additional Supports for Assignments



    Gradebook Clarification:  We have received a number of questions about which gradebook should students and families look at for official grades.

    • MiStar is the official gradebook of record.
    • Teachers have the ability to score work within Canvas, however MiStar is the official gradebook.
    • The scores may not match when looking at Canvas and MiStar for a number of reasons.  Some reasons may be:
      • There is a delay between the systems to update.
      • Some classes may have work that is graded outside of Canvas

    Please refer to MiStar for the official grades.